RETURNS POLICY
RETURN WINDOW
14-Day Return Policy
- Returns accepted within 14 days of receipt
- Items must be unopened and in original condition
- Original packaging must be intact
RETURN PROCESS
How to Return
1. Contact us at info@lqcollagen.com
2. Include your order number
3. State reason for return
4. Await return authorization
5. Package item securely
6. Send to provided return address
Return Shipping
- Customer responsible for return shipping costs
- We recommend using a tracked service
- Keep proof of postage
REFUND INFORMATION
Refund Process
- Refunds processed upon receipt of returned items
- Original shipping costs non-refundable
- Refund issued to original payment method
- Processing time: 5-10 business days
Damaged/Faulty Items
- Report within 48 hours of receipt
- Photos of damage required
- Return shipping covered by us
- Full refund including original shipping costs
EXCEPTIONS
Non-Returnable Items
- Opened products
- Damaged packaging
- Items not in original condition
- Products beyond 14-day window
Special Circumstances
- Damaged on arrival (contact within 48 hours)
- Incorrect items received
- Missing items
SUBSCRIPTION ORDERS
Subscription Returns
- Same 14-day policy applies
- Cancel subscription minimum 5 days before next delivery
- Manage subscription through customer account
CONTACT US
Returns Department
Elana Healthcare Limited
8 Tonsley Street
London, SW18 1BJ
Email: info@lqcollagen.com