Terms & Conditions
Company Information
These Terms of Service ("Terms") are issued by:
Elana Healthcare Limited
Company Registration Number: 11546593
Registered Address: 8 Tonsley Street, London, SW18 1BJ
VAT Number: GB424 0739 14
ORDERING & PAYMENT
2.1 Order Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse any order
- Prices are in GBP and include VAT where applicable
2.2 Payment
- Payment is required at time of order
- We accept major credit/debit cards and PayPal
- Subscription payments are processed automatically on billing date
DELIVERY
3.1 Delivery Area
- UK mainland only
- No international shipping currently available
3.2 Delivery Times
- Standard delivery: 2-4 business days
- No express shipping available
- Delivery times are estimates and not guaranteed
3.3 Shipping Costs
- Free shipping within UK (subject to minimum order value)
- Additional charges may apply for certain postcodes
RETURNS & REFUNDS
4.1 Return Policy
- 14-day return window from receipt
- Products must be unopened and in original condition
- Customer responsible for return shipping costs
- Exception: Damaged/faulty goods
4.2 Refund Process
- Refunds processed upon receipt of returned goods
- Original shipping costs non-refundable
- Refund to original payment method
SUBSCRIPTIONS
5.1 Subscription Terms
- Monthly or quarterly billing options
- Automatic shipping on billing date
- Free cancellation with 5 days notice
- Modify via customer account
5.2 Cancellation Rights
- Cancel anytime through account portal
- Minimum 5 days notice before next billing
- No cancellation fees apply
PRODUCT USAGE
6.1 Guidelines
- Maximum 2 shots per day
- Follow package instructions
- Store as directed on packaging
6.2 Shelf Life
- Minimum 2x usage period
- See package for expiry dates
PRIVACY & DATA
7.1 Data Protection
- Data stored within Shopify system
- Used for order processing and marketing
- No third-party sharing except for order fulfillment
- Retargeting cookies employed
7.2 Marketing Communications
- Opt-out available
- Cookie policy applies
INTELLECTUAL PROPERTY
8.1 Ownership
- LQ Collagen trademark protected
- All content rights reserved
- No reproduction without permission
8.2 Content Usage
- Personal use only
- No commercial use without consent
LIABILITY
9.1 Limitations
- Statutory rights not affected
- No specific guarantees beyond statutory requirements
- Follow usage instructions carefully
9.2 Disclaimers
- Results may vary
- Consult healthcare professional if unsure
MODIFICATIONS
10.1 Changes to Terms
- We reserve the right to modify these terms
- Changes effective upon posting
- Continued use constitutes acceptance