Terms of Service
Company Information
These Terms of Service ("Terms") are issued by:
Elana Healthcare Limited
Company Registration Number: 11546593
Registered Address: 8 Tonsley Street, London, SW18 1BJ
VAT Number: GB424 0739 14
DELIVERY & SHIPPING
2.1 Delivery Area
- We currently deliver to mainland UK only
2.2 Delivery Times
- Standard delivery: 2-4 business days
- No express shipping currently available
- Free shipping within UK (subject to minimum order value)
2.3 Delivery Restrictions
- No international shipping available
RETURNS & REFUNDS
3.1 Return Policy
- 14-day return window from receipt of goods
- Products must be unopened and in original condition
- Customer responsible for return shipping costs
- Exception: Damaged/faulty goods (return shipping covered by us)
3.2 Refund Process
- Refunds processed upon receipt of returned goods
- Original shipping costs non-refundable
- Refund issued to original payment method
SUBSCRIPTION SERVICE
4.1 Subscription Terms
- Monthly or quarterly billing frequency available
- Automatic shipping on billing date
- Free cancellation with 5 days notice before next billing date
4.2 Subscription Management
- Modify subscription via customer account
- Change frequency, quantity, or payment method
- Pause or cancel subscription
PRODUCT USAGE & STORAGE
5.1 Usage Guidelines
- Maximum 2 shots per day
- Follow recommended dosage on packaging
- Store according to package instructions
5.2 Shelf Life
- Minimum shelf life of twice the usage period
- See package for specific expiry dates
PRIVACY & DATA PROTECTION
6.1 Data Storage
- Customer data stored securely within Shopify platform
- Information used for order processing and service improvement
- No third-party data sharing except as required for order fulfillment
6.2 Marketing
- Retargeting cookies employed for marketing purposes
- Standard cookie policy applies
INTELLECTUAL PROPERTY
7.1 Trademark
- LQ Collagen is a registered trademark
- All content protected by copyright
- No reproduction without explicit permission
GENERAL TERMS
8.1 Product Disclaimer
- Follow usage instructions carefully
- No specific guarantees outside of statutory rights
- Consult packaging for complete usage guidelines
8.2 Modifications
- We reserve the right to modify these terms
- Changes will be communicated via website