Who are we?

We are ElanaHealth Limited. For privacy queries, you can contact us at info@elanahealth.co.

What do we collect?

Information which you upload to our service or otherwise give us such as:

- your name and contact details;

- other information provided when you register with us such as age, gender, interests;

- details about your transactions on our service;

- information included in reviews or which you otherwise provide for display on our service;

- contact or other information which you give or allow us to use for newsletters or other marketing; and your communications with us.

- Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

The following information about you may be provided to us by other people:

-Limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing / delivery addresses.

To whom do we send or make available your personal information?

You can ask us to remove displayed information by emailing us at the above email address.

To credit reference agencies, regulators and the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.

To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

Your personal information may be transferred to the US by the following companies certified under the , which provides certain safeguards for your personal information:

If you are located outside the EU, we may need to send your contact information to couriers or warehouse companies outside the EU in order to enable us to perform the contract with you.

What rights do you have?

If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

Subject to certain limitations, you have the right to request: more information about the categories and specific pieces of personal data we have collected and disclosed for a business purpose in the last 12 months; deletion of your personal data; and that we stop selling your personal data. You may make these requests by emailing info@elanahealth.co. Once we receive your request, we will verify it by asking you to provide information related to your account or your recent interactions with us, such as information regarding a recent purchase. If you would like to use an authorized agent to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.

You may also have the right to object to use of your personal information in certain circumstances.

If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

For more information about your rights, visit the ICO’s website: ico.org.uk.

Use of Facebook Pixel
Our website uses the Facebook Pixel, a web analytics service provided by
Facebook, Inc. ('Facebook'). The Facebook Pixel collects data that helps us
track conversions from Facebook ads, optimise ads, build targeted
audiences for future ads, and remarket to people who have already taken
some kind of action on our website.
Facebook Pixel collects information about your use of our website, including
your IP address, browser information, and actions taken on our website
(such as page views, form submissions, or purchases). This information may
be transmitted to and stored by Facebook.

By using our website, you consent to the processing of data about you by
Facebook in the manner described in Facebook's Data Policy and for the
purposes set out above.