Privacy Policy
Company Information
These Terms of Service ("Terms") are issued by:
Elana Healthcare Limited
Company Registration Number: 11546593
Registered Address: 8 Tonsley Street, London, SW18 1BJ
VAT Number: GB424 0739 14
INFORMATION WE COLLECT
2.1 Information You Provide
- Name and contact details
- Billing and delivery addresses
- Payment information
- Account login details
- Order history
- Communication preferences
2.2 Automatically Collected Information
- Device information
- IP address
- Browser type
- Shopping behavior
- Website interaction
HOW WE USE YOUR INFORMATION
3.1 Primary Uses
- Process your orders
- Manage your account
- Send order updates
- Handle customer service
- Improve our products/services
3.2 Marketing
- Send promotional emails (with consent)
- Personalize your experience
- Retargeting advertisements
- Market research and analysis
DATA STORAGE & SECURITY
4.1 Storage
- Information stored securely within Shopify
- Payment data processed by secure payment providers
- Industry-standard security measures
4.2 Retention
- Data kept as long as necessary
- Account information stored until deletion request
- Order information retained for legal requirements
YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Withdraw marketing consent
- Request data portability
COOKIES
6.1 Cookie Usage
- Essential website functionality
- Shopping cart management
- User experience improvement
- Marketing and analytics
6.2 Cookie Control
- Manage preferences via browser
- Option to decline non-essential cookies
THIRD-PARTY SHARING
We share data only with:
- Payment processors
- Delivery partners
- Analytics providers
- Marketing platforms (with consent)
CONTACT US
For privacy queries:
Email: info@lqcollagen.com
Address: 8 Tonsley Street, London, SW18 1BJ